Delivery & Refund Policy

At Pinky Promise, we want that our customers are happy. Please contact us if you have any question and we will assist you. Please email us at:

All items will be shipped within 2 working days of receipt of payment, if goods are in stock. In case of any delay we will notify you by email. Pinky Promise. Your order will be delivered by Post NL and we ship worldwide. Once your package is shipped, you will receive a shipping confirmation with the Track & Trace code to track your package.

If you live in The Hague or you place an order above €70 you will receive free delivery. We also offer a pick up service. When we are noted that an order is being picked up, we will contact you by e-mail as soon as possible to make an appointment for collection. 


The Netherlands

Europe: € 15

Rest of the World: € 30

For International Shipping - import duties and taxes are sometimes levied by a country's customs and tax authorities. Taxes vary and are calculated on the value of the goods. Payment of all import duties and taxes are the responsibility of the purchaser. Title and risk of loss for all products ordered by you shall pass on to you upon our shipment to the shipping carrier.

Items that have been unused may be returned within 14 days. Please email us at: to authorise a return. All returns must be authorised before shipping. After we receive the return we will refund your money within 14 business days. Please note if the items are damaged we can’t give you a refund. The return costs are for the customer.